We collect information needed to provide and secure Vync, such as account details, profile data, user content, and technical usage information.

This may include device data, IP address, app interactions, and diagnostics for reliability and abuse prevention.

Sign-in and registration records: when you create an account or sign in, we record the IP address, approximate location (city and country derived from the IP address — not your precise GPS location), device information, and time of the event. We use these records solely to protect your account and prevent abuse, never for advertising.

We do not sell your personal information.

We may share information with service providers, affiliates, and authorities only when required to operate Vync, enforce policies, meet legal obligations, or protect rights and safety.

Coins are a virtual in-app currency. They have no monetary value outside Vync, cannot be exchanged for cash, and are not a bank deposit, a stored-value instrument, or any other financial product.

How coins are bought. Coins are sold only as in-app purchases through the Google Play Store and the Apple App Store. Those stores process the payment. Vync never receives, sees, or stores your card number, bank details, UPI ID, or any other payment instrument. What we receive from the store is a purchase receipt, which we verify with the store before the coins are credited.

What we store about a purchase: the store's order or transaction identifier, the purchase token, which coin pack was bought, the time of purchase, whether the receipt verified, and the resulting change to your coin balance. Each of these is kept as a ledger entry against your account.

Gifts. Coins can be spent to send gifts to other users, for example during live audio rooms. When you send a gift, the recipient and anyone else present in that room can see that you sent it, which gift it was, and when. A record of the gift is stored on both your account and the recipient's.

Diamonds. A user who receives a gift is credited with diamonds, which record the value earned from gifts received. Diamonds are held for a short period before becoming available, so that refunds and reversals can be applied correctly. Diamonds cannot currently be withdrawn or converted to money. If withdrawals are introduced in future, they will require identity verification and tax information, and this policy will be updated before that happens.

Refunds and reversals. If a store refunds or charges back a purchase, we reverse the coins it paid for. Where those coins were already spent on gifts, we may also reverse the corresponding diamonds from the accounts that received them. Refunds are issued by the store under the store's own policies, not by Vync directly.

Retention. Purchase and gifting records are financial records. We retain them for as long as required for accounting, tax, audit, fraud investigation, and dispute resolution, which may be longer than other data and may outlast the deletion of your account. See Data Deletion below.

Vync's watch together feature lets people in a live audio room search for and watch a YouTube video together. To provide it, Vync uses YouTube API Services.

By using this feature you are also agreeing to the YouTube Terms of Service. Google's handling of any data it collects is described in the Google Privacy Policy.

What is sent to YouTube. When you search, the words you type are sent from our servers to the YouTube Data API so that matching videos can be returned. The request is made by Vync's servers using our own API key. Your Vync identity is not sent to YouTube as part of the search, and Vync does not ask you to sign in with a Google account for this feature.

What we receive and store. For each result we keep only the video identifier, the video title, the channel name, and the thumbnail image address. These are held in a short-lived cache, for about 24 hours, so that the same search does not have to be repeated. We do not download, copy, re-host, or alter any video.

Playback. Videos play through YouTube's own embedded player. While a video is playing, YouTube may collect information directly from your device — including cookies and similar technologies — in line with the Google Privacy Policy linked above. That collection is YouTube's, not Vync's, and Vync does not receive it.

Your choices. You can use watch together by pasting a video link instead of searching, which sends no search text to YouTube. If you have ever granted any Google permissions to Vync, you can review and revoke them at any time at Google security settings.

Deleting this data. The cached search results described above expire by themselves within roughly 24 hours. You may also contact us to ask that any stored data relating to your use of YouTube API Services is deleted, using the contact details below.

We apply administrative, technical, and operational safeguards to protect data in transit and at rest.

Retention periods depend on account activity, legal requirements, security needs, and dispute resolution requirements.

Sign-in records: raw IP addresses in sign-in and registration history are automatically removed after approximately 90 days. Approximate location (country and city) may be retained longer to power account-security features such as new-location alerts.

Depending on your jurisdiction, you may request access, correction, deletion, objection, restriction, or portability of personal data.

You can also control profile visibility and communication preferences in-app where available.

How to delete your account. You can delete your Vync account from inside the app, under Settings > Privacy > Account, or from the web at vync.live/delete-account. You do not need to contact us first.

What deletion removes. Deleting your account removes your profile, your posts and comments, your media, your messages, your follows and blocks, your device records, and your sign-in history.

What is kept, and why. Records of purchases and gifting are retained as financial records for accounting, tax, audit, and fraud-prevention purposes, as described in Coins, Gifts, and Payments above. We also retain the minimum information needed to enforce a ban or to meet a legal obligation. Anything retained is kept only for as long as that purpose requires.

Content shared with others. Messages you sent to other people, and gifts you sent in rooms, may remain visible to those recipients, because the record is theirs as well as yours.

Data held by YouTube. Vync cannot delete data that YouTube or Google collected directly from your device during video playback. Use Google security settings and the Google Privacy Policy for that.

To request deletion of specific data rather than your whole account, contact support@vync.live.

Vync is not intended for children below the minimum permitted age in applicable jurisdictions. We do not knowingly allow unauthorized child accounts.

If you believe a child is using Vync in violation of age rules, contact us so we can investigate and take action.

What data is collected for AI: User prompts, messages to the AI assistant, conversation context, and technical metadata (such as timestamps, device data, app version, and IP address).

How it is collected: Through user-entered content in the AI Assistant, as well as app and backend request logs.

Why it is used: To generate AI responses, prevent abuse and ensure safety, and to maintain service reliability and debug issues.

Who it is shared with: Information is securely sent to our backend processors and trusted third-party AI providers.

Retention and deletion: Prompts and responses are retained to provide the service securely. Users can request deletion of this data at any time.

Protections: Data is encrypted in transit with strict access controls. Our third-party AI providers are bound by robust protection commitments and Data Processing Agreements (DPA).

User Consent & Revocation: You must explicitly consent to use AI features before any data is sent. You can revoke this consent at any time and manage your AI data preferences in the Vync app by navigating to Settings > Privacy > AI Privacy.

For privacy requests or questions, contact support@vync.live.