Privacy Policy

We collect information needed to provide and secure Vync, such as account details, profile data, user content, and technical usage information.

This may include device data, IP address, app interactions, and diagnostics for reliability and abuse prevention.

• Provide account, community, and messaging functionality.
• Personalize feed, recommendations, and safety controls.
• Detect fraud, abuse, and policy violations.
• Improve product quality, performance, and customer support.
• Comply with legal and regulatory obligations.

We do not sell your personal information.

We may share information with service providers, affiliates, and authorities only when required to operate Vync, enforce policies, meet legal obligations, or protect rights and safety.

We apply administrative, technical, and operational safeguards to protect data in transit and at rest.

Retention periods depend on account activity, legal requirements, security needs, and dispute resolution requirements.

Depending on your jurisdiction, you may request access, correction, deletion, objection, restriction, or portability of personal data.

You can also control profile visibility and communication preferences in-app where available.

Vync is not intended for children below the minimum permitted age in applicable jurisdictions. We do not knowingly allow unauthorized child accounts.

If you believe a child is using Vync in violation of age rules, contact us so we can investigate and take action.

What data is collected for AI: User prompts, messages to the AI assistant, conversation context, and technical metadata (such as timestamps, device data, app version, and IP address).

How it is collected: Through user-entered content in the AI Assistant, as well as app and backend request logs.

Why it is used: To generate AI responses, prevent abuse and ensure safety, and to maintain service reliability and debug issues.

Who it is shared with: Information is securely sent to our backend processors and trusted third-party AI providers.

Retention and deletion: Prompts and responses are retained to provide the service securely. Users can request deletion of this data at any time.

Protections: Data is encrypted in transit with strict access controls. Our third-party AI providers are bound by robust protection commitments and Data Processing Agreements (DPA).

User Consent & Revocation: You must explicitly consent to use AI features before any data is sent. You can revoke this consent at any time and manage your AI data preferences in the Vync app by navigating to Settings > Privacy > AI Privacy.

For privacy requests or questions, contact support@vync.live.